Returns & Exchanges
At Portronics, we strive to ensure your complete satisfaction with every purchase by offering a seamless 7-day return and replacement policy for all our innovative gadgets. If your product is defective or does not meet your expectations, we are here to help you resolve the issue quickly.
Initiate Request
Visit our Support portal or contact our customer care team within 7 days of delivery to log your return or replacement request.
Quality Assessment
Our technical team will conduct a remote troubleshooting session or request photos/videos to verify the functionality and condition of the device.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your registered address; please ensure the product is packed in its original box with all accessories.
Resolution
After the returned item passes our warehouse inspection, we will process your replacement unit or initiate a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing