Frequently Asked Questions
Everything you need to know about shopping with Portronics
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Do your products come with a warranty?
Yes, all Portronics electronic products come with a standard 12-month manufacturer warranty covering any technical defects or hardware failures.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
What should I do if I receive a damaged item?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a free replacement or a full refund immediately.